At http://senior-home-safety-systems.trustedstandard.com, commonly referred to as Senior Home Safety Systems (‘the Company’ or ‘we’), your privacy and the protection of your data are of utmost importance. This Privacy Policy provides detailed information on our practices regarding the collection, storage, access, and processing of personal data in line with various privacy laws including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and many others.
This policy governs all interactions with our website, applications, services, and products. It is important to be aware that this policy does not apply to third-party platforms, applications, products, or services which can be accessed through our platform; these entities have their own privacy policies.
Our processing activities cover various scenarios where you might engage with us, such as:
- Using our applications and services after signing up as an authorized user
- Visiting any of our websites that display this Privacy Statement in their footer
- Engaging with communications from us, including newsletters, emails, calls, or text messages/SMS
We collect a range of personal data to provide and improve our services. This includes:
- Account details necessary for user authentication and account management
- Payment information required to process transactions
- Financial records as part of accounting and billing practices
- Purchase history to understand customer preferences and improve service offerings
- Mobile device identifiers to enhance mobile app functionality and security
- Location data where relevant to our services
- Feedback you provide to help us improve our products and services
- Social media information if you choose to connect your accounts with ours
- Product and device information to assist with support and warranty services
This personal data is collected through various means, including user input during registration or purchase, interactions with our applications and services, and automated technologies such as cookies and tracking tools. We also receive data from third parties, which is processed in accordance with their privacy policies.
Our website uses cookies to ensure a seamless user experience and to facilitate analytics for service improvement. These cookies are categorized into Strictly Necessary, Preference, and Analytics. Users have the option to manage or opt-out of non-essential cookies through our dedicated Cookie Manager tool.
We adhere to data retention policies that comply with legal requirements and the original purpose for which the data was collected. Once we no longer need to retain your personal data, it is either deleted or anonymized in a secure manner.
To safeguard your personal data, we implement robust organizational and technical measures, including but not limited to, encryption of data in transit and at rest, and selecting reputable third-party service providers who adhere to high security standards.
We are committed to protecting the privacy of children under 18 years of age and do not knowingly collect their personal data without verifiable parental consent or as permitted by relevant laws.
As a data subject, you have rights under various privacy laws which may include accessing your personal data, requesting rectification or erasure, restricting processing, obtaining a copy of your data in a portable format, opting out of certain types of processing, and the right to non-discrimination for exercising your privacy rights. If you wish to exercise these rights, please reach out to our privacy team.
We reserve the right to update this Privacy Policy from time to time. Any changes will be clearly communicated via updates on our website.
For any inquiries, unsubscribe requests, or questions related to data privacy, please contact our privacy team at [email protected] or by sending a letter to the address provided on our website.